Category: problem gambling

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Kindred Group to Cut Problem Gambling Profits in Bold New Move

February 9, 2021
Business & Industry

Kindred, the company behind Unibet Poker, doesn’t want money from gambling addicts. The revelation comes at a time when the UKGC is pushing responsible gambling harder than ever.
Unibet Poker’s parent company, the Kindred Group, wants to eradicate revenue from problem gambling by 2023. (Image: Pipit Global)
In an announcement published Sunday, Kindred Group said it wants to cut out all revenue derived from problem gambling by 2023.
As such, its financial reports will now highlight “revenue derived from high-risk players” who display harmful gambling habits.
Kindred Group Breaks First
The move is not only ambitious, but it’s also an industry first. No other online poker, gaming, or betting operator currently distinguishes between money earned from high and low-risk customers.
Tracking revenue in this way will be no mean feat. However, Kindred management believes it’s the best way to achieve their goal and, in turn, show other operators that what’s possible.

How will Kindred Achieve Zero Revenue from Harmful Gambling?
Kindred’s Head of Responsible Gaming & Research, Maris Catania, explained that tracking harmful gambling requires multiple resources, including:

A Player Safety-Early Detection System (PS-EDS) that uses smart algorithms to identify potentially harmful behaviors as they develop
Consultations with academics and reformed gambling addicts to establish a more idiosyncratic perspective on the issue at large and specific behavioral patterns
Monitoring the use of responsible gambling tools, such as deposit limits and time outs
Extra training for members of staff to help spot signs of a problem

By using the above strategies and more, Catania believes it’s possible to identify high-risk customers. In turn, the money they’ve spent can be categorized appropriately under the new system.
Responsible Gambling Becomes a Hot Topic
Kindred’s announcement comes at an important time. The UKGC is in the middle of updating its responsible gaming guidelines.
The regulator is currently reviewing its rules regarding affordability checks. Although a final decision is yet to be reached, it’s expected that operators in the UK will have to get tougher.
Unibet Poker is active in the UK and, therefore, will have to follow the new rules. However, its latest policy should put it ahead of the curve. That will go down as a win for Kindred from a regulatory perspective. However, a tougher stance may not be popular with players.
In fact, Catania expects the commitment to zero revenue from problem gambling to cause problems for Kindred.
“Sharing these numbers may not be popular with some audiences, but it will also create a potential chance to have more fact-based discussions and data sharing in the gambling industry,” Catania said.
Catania may be right to have concerns. She stated that players will be asked tough questions about their spending habits and their ability to afford the games they’re playing.
We’ve already seen that this doesn’t go down well with some poker players.
Poker Players Could Revolt
The Andy Wool vs. GGPoker saga highlighted the problems that can occur when operators take a hard line, but fail to account for the game’s nuances.
Unlike casino gaming, poker contains an element of skill. As such, there are professionals who make their living from playing on a daily basis.
These players often grind long hours, spend large amounts of money, and don’t have wage slips to prove their earnings. A system that fails to appreciate these nuances could unfairly categorize some pros as problem gamblers.
That appears to be what’s happened at GGPoker in recent weeks. If the same happens at Unibet Poker, it could well cause problems for Kindred.
Therefore, as well-intentioned as its new policy may be, cases must be assessed on an individual basis, particularly when it comes to online poker.

Written by

Daniel Smyth

Dan Smyth is a poker media journeyman who politely reminds CardsChat readers that poker is played all around the world, not just America.

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Kindred Group reveals share of revenue from ‘high-risk’ gamblers


Online gambling operator Kindred Group has gone public with the share of revenue it derives from ‘harmful gambling’ by its high-risk players, while explaining its efforts to eventually reduce this share to zero. Last Friday, Kindred announced that while around 98% of customers of its various online brands were deemed to gamble responsibly, the company still derived 4.31% of its Q4 2020 revenue from so-called ‘high-risk’ players. Kindred said it would continue to release such statistics in future as it strives to reduce the percentage to zero by 2023.Kindred released stats showing that Q4’s ‘high-risk’ revenue rate was a modest improvement from 4.39% in Q3 and the 4.72% in Q2, but represented a significant gain from the 3.88% in Q1. The company said Q4 showed a 75.7% improvement in the share of detected ‘high-risk’ customers who changed their behavior after the company intervened in response to signs of excessive play. The stats show more significant decreases in ‘low-risk’ and ‘medium-risk’ revenue share, with a corresponding rise in the ‘social’ category, suggesting Kindred’s responsible gambling tools have a far greater impact on individuals who already possess the personal tools needed to keep their gambling in check.Kindred’s head of responsible gaming Maris Catania acknowledged that the company’s goal of zero revenue from problem gambling might not be achievable, but the aim was to get as close to zero as possible. Kindred touts its Player Safety – Early Detection System (PS-EDS) as invaluable in its quest to identity signs of problem gambling before they spiral out of control. The goal is to steer players to Kindred’s in-house tools (deposit/time limits, time-outs, self-exclusion, etc.) but if players continue to display problematic signs, their accounts will be closed.There is a certain self-interest in Kindred going public with its numbers, as CEO Henrik Tjärnström suggested that the most important contribution policy makers could make to assist Kindred’s quest would be to “reduce the flight to unlicensed gambling operators, who fail to provide players with any safety measures whatsoever. The so-called channelization must increase.” Catania rejected criticisms of Kindred’s authenticity in revealing its numbers, saying gambling operators shouldn’t “shy away from the negative side of gambling but instead work towards minimizing it as much as possible.” Catania expressed the hope that Kindred’s rivals would “understand the need to focus on safer gambling, rather than just profits.”  

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